Simon Peters
Simon Peters is Managing Director at CallCabinet UK, an award-winning provider of compliance call recording, analytics and automated QA solutions for voice, video, and screen sharing.
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AI-driven call recording and speech analytics are playing a key role in helping customer service teams cope with the mental pressures at work and promote staff wellbeing.
Wouldn't it be great if you could predict which customers are likely to pay late, if at all? There are signs of payment defaulters you can easily identify if you are keen enough.
Contrary to what many people might think, website usability is not an abstract parameter. It is a measurable quality that you can actually improve to build great websites.
IT outsourcing can be an effective tool for improving your company's overall performance while minimizing costs.